Company Overview: Join Optima Bio Supply Ltd, a leading international trading company committed to delivering exceptional customer service experiences. We are currently seeking enthusiastic individuals to join our team as Remote Customer Service Representatives. If you’re a dedicated communicator with a passion for helping customers, we encourage you to apply.
Position: Remote Customer Service Representative
Location: Remote (Candidates can work from anywhere)
Job Type: Full-Time
- Respond promptly to customer inquiries via email, phone, and chat in a professional and friendly manner.
- Provide accurate information about products or services, and assist customers with order placement and inquiries.
- Resolve customer issues and concerns efficiently, escalating complex matters when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other team members to ensure a seamless customer experience.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Familiarity with customer service principles and practices.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to work independently and as part of a remote team.
- Less than 1 year of professional experience in customer service or a related field.
- Experience with remote customer support tools is a plus but not mandatory.
- Bachelor’s degree preferred but not mandatory. Equivalent work experience will be considered.
Work Environment: This is a fully remote position, providing the flexibility to work from the comfort of your home. A reliable internet connection and a dedicated workspace are essential for success in this role.